Política de envío
Shipping Policy
Our Shipping Commitment
We’re a small team shipping a high volume of orders, and we work hard to get packages out quickly and accurately.
- Typical handling time: Most orders ship the same business day or the next business day.
- Occasional delays: During high-volume rushes or due to extenuating circumstances, handling time may take up to 2 business days.
- If it will take longer: If we anticipate a delay beyond 2 business days, we will contact you before shipping so you can confirm you’d still like to proceed.
Shipping vs. Delivery
- Handling time is how long it takes us to pack and ship your order.
- Delivery time is how long the carrier takes to deliver after they have accepted your package.
Where We Ship
We ship domestically only.
We do not ship international.
We do not ship to APO/FPO or military addresses.
- If an address requires a customs form for any reason, the order will be cancelled.
Shipping Carriers & Methods
• Primary carrier: Orders ship via USPS unless you request another option in advance.
• Available USPS services:
- USPS Ground
- USPS Priority
- USPS Priority Express
All packages should arrive within 7 business days from date of shipping, barring delays USPS or UPS may be experiencing. USPS ground is an ESTIMATED delivery time of 3-5 business days from date of shipment, USPS priority is an ESTIMATED delivery time of 2-3 business days from date of shipment, USPS priority express is an ESTIMATED delivery time of 1-2 business days from date of shipment.
For larger packages, we may ship via UPS when it is more appropriate for the size/weight of the shipment. We can also provide custom shipping quotes upon request and accommodate reasonable shipping requests when possible.
When Responsibility Transfers to the Carrier
Our responsibility is to accurately pack, fulfill, and ship your order and provide tracking information.
Once your package is scanned in and accepted by USPS/UPS, it is in the carrier’s custody. At that point:
- Delivery speed, delays, misroutes, and final delivery are the carrier’s responsibility.
- We do not have special access to the carrier beyond what you can see from the tracking link.
Tracking Updates Can Lag
Carrier tracking is not always real-time. It’s common for USPS tracking to show limited updates, delayed scans, or even no scan activity for a period of time after shipment. A lack of tracking movement does not always mean a package is lost.
Address Changes & Order Modifications
Please confirm your shipping information carefully at checkout.
Once a shipping label has been created, we cannot change the address or modify the shipment in any way.
- If you notice an error before tracking is added, contact us immediately and we’ll do our best to help—however, changes are not guaranteed once fulfillment begins.
Delayed, Lost, or Stolen Packages
If a shipment is delayed, appears lost, or shows delivered but you cannot locate it, the issue must be handled through the carrier.
• What you should do:
File a Missing Mail Search with USPS and/or submit a claim (as applicable).
For packages marked “Delivered,” check with household members, neighbors, and your local post office.
• Insurance coverage:
Packages are insured up to $100. If a claim is approved, USPS pays the claimant up to $100 based on their claim decision and coverage rules.
• How we help:
We’re happy to provide documentation you may need for a carrier inquiry or claim, such as:
Invoice / order confirmation
Tracking number and shipment details
Package information (weight, date shipped, etc.)
If a package has been shipped by us but has not yet been scanned in or accepted by USPS, we will not reship the order until 5 business days have passed from the date the label was created.
If a package is marked as delivered but the recipient reports not receiving it, we will not offer a reshipment or other possible resolution until 5 business days have passed from the delivery date.
No exceptions apply for large orders or priority labels.
These windows allow time for packages that are delayed or mis-scanned in transit to arrive, which is common and resolves on its own in most cases.
Weather & Temperature Exposure
Weather & Temperature Exposure:
Some products may be sensitive to heat or cold. Temperature-related risks are noted in product descriptions where applicable.
We provide tracking information so you can plan to receive your shipment promptly and move it to a controlled environment.
- We are not responsible for product damage or changes caused by exposure to extreme temperatures during transit or after delivery.
Incorrect Address / Returned to Sender
If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for an additional shipping fee to resend the package to the corrected address.
Customer Service Requests
Our customer service team is available Monday through Friday, 10:00 AM to 6:00 PM Eastern. Requests for cancellations, address changes, or order edits sent over the weekend may not be accommodated if the packing team fulfills and labels the order before customer service is able to review the request.
We process hundreds of orders over the weekend, and locating a single order buried in totes of hundreds of small bubble mailers once it's already packed isn't something we're able to do. We apologize for any inconvenience this may cause.